Complaints
The Youth Justice Agency has an easy to understand and responsive complaints procedure which encourages anyone who feels they have been treated unfairly or inappropriately by the Agency to speak out so that concerns can be addressed. Lessons learned from complaints will be used to improve and influence the development of Agency services.
An independent aspect to the Agency's complaints process is delivered through an Independent Complaints Reviewer. The process and resolution of complaints will also be subject to inspection by the Criminal Justice Inspectorate NI.
A copy of the Agency's Complaints Charter is available for download by clicking here.
