Complaints
The Youth Justice Agency has an easy to understand and responsive complaints procedure which encourages anyone who feels they have been treated unfairly or inappropriately by the Agency to speak out so that concerns can be addressed. Lessons learned from complaints will be used to improve and influence the development of Agency services.
An independent aspect to the Agency's complaints process is delivered through an Independent Complaints Reviewer who produces an annual overview which is published as part of the Agency's Annual Report and Accounts.
The process and resolution of complaints will also be subject to inspection by the Criminal Justice Inspectorate NI.
A copy of the Agency's Complaints Charter is available for download .
A child friendly version of the Complaints Charter has also been produced.
NB. Since 12th April 2010 responsibility for investigating complaints of maladministration about the Youth Justice Agency transferred to the Assembly Ombudsman for Northern Ireland. The reference to “Ombudsman (Commissioner for Complaints)” in paragraph 46 of the Agency’s published Complaints Charter therefore needs to be removed and replaced by “Assembly Ombudsman for Northern Ireland ”. The Agency intends to review its complaints procedures in early 2011 and this jurisdictional change will be incorporated into any new publication at that stage.
